For Retail Business
1. Please check the goods properly before payment. All goods sold are non-refundable.
2. Customers are required to present the original sales invoice upon exchanging the goods. Request for goods exchange will be accepted within 7 days of purchase. If the goods are found used, altered or damaged due to improper use, request for goods exchange will not be accepted.
3. If your exchange is of a higher value than your original purchase, the difference will need to be paid in-store at the time of the exchange. However, the difference will not be returned if the price of the exchange item is lower than the original one.
4. Times Publishing (HK) Ltd reserves the right to change these terms and conditions at any time without prior notice.
5. Should there be any dispute, the decision of Times Publishing (HK) Ltd shall be final.
For Online Shop
INFORMATION ABOUT US
www.hallmarkhk.com is a website operated by Times Publishing (HK) Ltd / Pansing Retail & Distribution HK. Our registered office address: 10/F, Block C, Seaview Estate, 2-8 Watson Rd, North Point, H.K
ACCESS AND USE OF WEBSITE
When using particular services on the Website, you are subject to any rules applicable which may be amended from time to time. We reserve the rights to prevent and/or suspend your access to the Website where we reasonably consider that you breach any applicable law or regulation. Access to the Website may also be interrupted by maintenance or connection error, we are not liable for any reason the Website is unavailable at any time or for any period. You must treat all identification code, password or any information as confidential and you must not disclose to any third party. Please inform us immediately if you believe that your password is used by third party. You are responsible for all activities occur under your account or password.
The prices of any products on the Website will be update from time to time. Prices will be in Hong Kong Dollars (HKD) excluding VAT/tax. If we discover an error in the price of goods you have ordered, we will inform you immediately and give you the option of cancelling your order or reconfirming it at the correct price. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund (if you have already paid for the goods). We do not accept orders out of Hong Kong except Macau. Payments can be made via the Website by credit card, cheque or bank in. All orders will be processed once we receive payment with receipt.
For HK orders, you should normally receive the goods within 28 working days from the date when your order is confirmed and payment is received. We make every effort to deliver the goods within the stated time, however delays are inevitable and we will not be liable for any loss caused to you by late delivery. Under rare circumstance arises whereby we are unable to deliver within our delivery time and cannot agree another time, you will be offered the opportunity to cancel your order and get a full refund. Your order delivery shall be sent to the given address by you.
TERMS OF PAYMENT
Unless otherwise agreed and specified on the invoice, Pro-Forma terms are maintained and payment of the order must be cleared in advance of shipment.
CANCELLATION AND RETURN POLICY
No order can be cancelled or returned after order placement or delivery of goods. We warrant to you that the goods purchased are at satisfactory quality in both materials and workmanship. In no case the goods shall be returned to us without obtaining a return authorisation notice. Ordered item(s) can be returned if both materials and workmanship is in bad quality, Times Publishing (HK) Ltd / Pansing Retail & Distribution HK reserves the rights for the final decision. We will not be responsible for goods or parts which have been improperly handles or shipped or which have been subject to abuse, misuse, accident, alternations, neglect, improper or inadequate maintenance.
INTELLECTUAL PROPERTY AND RELATED RIGHTS
You agree that the Website including contents, photos, text, names, titles, brands, drawings, models and any associated software are protected by intellectual property rights and owned by Times Publishing (HK) Ltd / Pansing Retail & Distribution HK. Any use and reproduction without alterations for private purposes is strictly prohibited. You must not use any part of the materials on the Website for commercial purposes.
Products sold in our clearance section are sold on an “as is” basis and not covered by the “Limited Warranty” section.
Times Publishing (HK) Ltd / Pansing Retail & Distribution HK and other logos indicated on our Website are trademarks or registered trademarks.
EXCLUSION OF THIRD PARTY RIGHTS
All personal information and detail provided by you must be accurate and we will not disclose or sell your personal details to third party.
We reserve the right to amend or delete any information stated on the Website from time to time, therefore, you are recommended to review these Terms on a regular basis to guarantee that you are kept up-to-date.